Support
We're in your corner.
Most issues take under a day to resolve. Start with the common questions below — if you're still stuck, write us directly.
Common questions
My streak reset by mistake.
Open Settings → Account → Restore activity. The last 30 days of check-ins can be recovered. If the entry is older than that, email us with the date.
Sync isn't pulling on my second device.
Sign out, then sign back in on the device that isn't catching up. Sync is push-based — a fresh session forces a full pull.
How do I export my notebook?
Settings → Data → Export. You'll get a single file with every entry, drill, and scoreboard result, ready to keep or move.
I want to delete my account.
Settings → Account → Delete. The account and all cloud data are removed immediately. Local data clears the next time the app opens.
Contact the team
Email support@handsoff.app. Include your account email and the device you're on (iOS / Android / version). We answer within one business day.
Write to support